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Pre-Sales Frequently Asked Questions

Hosting

I am not a USA resident, can I still purchase a website from you?
What is your spam and bulk e-mail policy?
What are your Primary and Secondary DNS numbers or Name Servers?
What kind of servers are you using?
What is the sign-up process?
Do you support MS FrontPage Extensions?
Do you support Active Server Pages (ASP) or Cold Fusion?
Do you host international domain names?
Do you offer a money back guarantee?
Do you offer domain name registration?
Do you have an affiliate or reseller program?
Can I host an adult site?
Can I access my domain name with and without the www?
Can I upgrade?
How long does it take to setup my new account?
How many e-mail addresses do I get?
How do I transfer files to my site?
Are there any hidden fees?
Are there any setup fees?
Will you place any ads on my site?
Do you offer telnet or shell access?
Do your servers run UNIX or Windows NT?
Do you offer any e-commerce or shopping cart programs?
Does PayPal work with ProNetSpace?
Do you offer dedicated servers or co-locations?
What do you consider excessive amounts of resources?
How do I transfer my site to ProNetSpace without experiencing any downtime?
How do I access my control panel ?
Whose name will my domain name be registered in?
I have a question that's not here, can you help ?

Support

How do I get technical support?
How long does it take to get my domain working?
How do I see if the domain name I want is available?
Do you offer 24/7 technical support?
I have a question that's not here, can you help ?

Domain Names

How do I see if the domain name I want is available?
What domain names can I transfer to you ?
Can I register a domain name without purchasing a Web hosting account?
How long does it take to get my domain working?
Can I have ProNetSpace host my site but have another provider be my DNS?
Do you host international domain names?
Whose name will my domain name be registered in?

I have a question that's not here, can you help?

Payment

What credit / debit cards to you accept ?
Can I pay in other currencies?
What happens if I change my credit / debit card ?
Is it safe to put my credit / debit card information on your website?
Can I pay monthly?
Can I pay by check or money order?
What form of payment do you accept?
Are there any hidden charges that I should know about?
Do you offer a 30 day refund policy?
I have a question that's not here, can you help?

We Accept Visa/MC Amex Discover PayPal

30 Day Money Back Guarantee

 

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