Q: I am not a USA resident, can I still purchase a web hosting from you?

A: Yes, international customers are more than welcome to purchase web hosting, domain names, or any of our other services!

Q: What is your spam and bulk e-mail policy?

A: We do allow bulk e-mail for newsletters and other mass communicatoins under the condition that each and every person on the list has voluntarily given the sender their e-mail address and has requested to receive email from the sender. Spam and unsolicited bulk e-mail are strictly forbidden on our servers. Anyone caught sending spam or unsolicited bulk email from our servers or from elsewhere to promote a site on our servers will have their account suspended immediately and will be banned from our networks. This is a strictly enforced rule. If there is any doubt in your mind of whether or not an email you send is in violation of this rule check with us before sending it by contacting . See our Terms of Service for complete details on this policy.

Q: What are your Primary and Secondary DNS servers for web hosting?

A: Our Name Servers are:
ns1.pronetspace.com  64.191.14.103
ns2.pronetspace.com  64.191.14.104
Not all registrars require the IP address (the numbered version). If you registered your domain name with us this will be set up automatically.

Q: What kind of servers are you using?

A: We run UNIX servers with RedHat Linux.

Q: What is the sign-up process?

A: We have a quick and easy four step sign up process.
Step one: Choose a package.
Step two: Choose a domain.
Step three: Enter your information and confirm your order.
Step four: Payment.
You will receive your account details and instructions on how to get started after you complete the sign up process.

Q: Do you support MS FrontPage Extensions?

A: Yes, We support MS FrontPage. This allows you to publish directly from MS FrontPage without having to use a separate FTP program.

Q: Do you support Active Server Pages (ASP) or Cold Fusion?

A: No, we use UNIX-based servers. ASP and Cold Fusion are only supported on Windows NT servers. On the other hand, our UNIX-based servers do support PHP, Perl and MySQL.

Q: Do you host international domain names?

A: Yes, we can host any domain name from anywhere in the world. Simply have your registrar change your name servers to the ones listed in your welcome email.

Q: Do you offer a money back guarantee?

A: Yes. We offer a 30-day money back guarantee. We are confident that you will be extremely happy with our services but if you are unhappy with our services for any reason we will gladly refund your money. Note: Customers who violate our Spam and Bulk E-mail Policy or Terms of Service are only eligible for a refund at the sole discretion of company management.

Q: Do you offer domain name registration?

A: Yes. We off domain registration for .com, .net, .org, .biz, .us, .name and .info for the low price of $11.99 per year. We can also transfer your domain from your current registrar. Click here for more info.

Q: Do you have an affiliate or reseller program?

A: Our affiliate and reseller programs are coming but a date has not been set for the launch of the new programs. Contact if you would like to be notified when the programs are available.

Q: Can I host an adult site?

A: No we do not allow adult content on our servers. Please see our Terms of Service for complete details of what is and isn't allowed on our servers.

Q: Can I access my domain name with and without the www?

A: Yes. You can access your site from http://yoursite.com or http://www.yoursite.com.

Q: Can I upgrade?

A: Yes. You can upgrade your account at anytime by emailing .

Q: How long does it take to setup my new account?

A: Most accounts are set up with in minutes. Accounts that require extra information or verification may take up to 48 hours.

Q: How many e-mail addresses do I get?

A: Personal Plan: 10 email addresses, Business Plan: 100 email addresses, Enterprise Plan: Unlimited email addresses.

Q: How do I transfer files to my site?

A: You can upload them with a free FTP program such as WSFTP or SmartFTP using the IP address, username and password in your welcome email.

Q: Are there any hidden fees?

A: No. There are no hidden charges guaranteed.

Q: Are there any setup fees?

A: No. We have automated our setup process so there is no need to charge a setup fee like other hosts.

Q: Will you place any ads on my site?

A: No. We do not place any ads on your site. You may place our ad on your site to earn money through our affiliate program though. See our affiliate program details.

Q: Do you offer telnet or shell access? 

A: No. For security reasons and to maintain the stability of our network we have removed shell and telnet access.

Q: Do your servers run UNIX or Windows NT?

A: All of our servers are UNIX based servers. We do not operate any servers on the Windows platform.

Q: Do you offer any e-commerce or shopping cart programs?

A: Yes. We offer AgoraCart and OsCommerce Online Stores preinstalled. Click on the name of the program to see a demo and full details.

Q: Does PayPal work with ProNetSpace?

A: Yes. PayPal integrates with our system very easily. In fact, we use PayPal for payment processing on our network of sites.

Q: Do you offer dedicated servers or co-locations?

A: We will offer dedicated servers and co-location sometime in the near future but we do not offer dedicated servers or co-locations at this time.

Q: What do you consider excessive amounts of resources?

A: An account is considered to be using "excessive amounts of resources" if it uses 10% or more of system resources for more that 60 seconds. This policy is in place to protect our customers and insure that our servers and network remain stable and accessible. There are numerous problems that could cause such problems including: CGI scripts, FTP, HTTP, etc. We reserve the right to suspend any hosting account that we feel is jeopardizing our network.

Q: How do I transfer my site to ProNetSpace without experiencing any downtime?

A: Upload all of your files to our server using and FTP program like WSFTP or SmartFTP to the IP address in your welcome letter and setup your email accounts in your control panel. Then transfer your domain to us or have your current registrar change the name servers for your domain to ns1.pronetspace.com and ns2.pronetspace.com.

Q: I have a question that's not here, can you help?

A: Yes. Send an email to and we will be more than happy to answer any questions you have.

Q: How do I access my control panel?

A: You can access your account controls by using the information from you welcome letter or simply go to http://my.pronetspace.com and type in your username and password.

Q: Whose name will my domain name be registered in?

A: Domain names are always registered in your name even if you receive it through a free promotion.

Q: How do I get technical support?

A: Technical support is available 24/7 through our support ticket system by logging into your client area and opening a trouble ticket. The Enterprise Plan comes with phone support and phone support can be added to custom packages.  Our online support center is available 24/7 to help you find quick answers to your questions. We will also be offering live chat support on our site in the future.

Q: How long does it take to get my domain working?

A: Domain names usually take 24-72 hours to propagate across the internet once registered. If you already have a domain name once the name servers are updated it will take 24-72 hours for the changes to take effect.

Q: Why does it take so long for my domain to start working?

A:  Servers all over the world save information about your domain name so computers on the internet can find your site on our servers. These servers need to update before your internet service providers system will know where to find your site on the internet. It's like a big address book for the internet. That's why there is a delay before your domain begins working.

Q: How do I see if the domain name I want is available?

A: Visit our domain center by clicking here.

Q: Can I register a domain name without purchasing a Web hosting account?

A: Yes. You can register as many domains as you like without purchasing anything else from us. Just visit our domain center by clicking here.

Q: Do you offer 24/7 technical support?

A: Yes. You can contact us with your support requests 24/7. Visit our support center by clicking here.

Q: What domain names can I transfer to you?

A: You can take advantage of our great transfer rates on .com, .net, .org, .us, .biz and .info domains. Click here to begin transferring your domains. It only takes a few minutes to go through our automated process. You can begin saving money on your domains now. We can host all other domains including international domains. You simply have to ask your current registrar to point the domain to our name servers.

Q: Can I have ProNetSpace host my site but have another provider be my DNS?

A: Yes. Just update the DNS record to point to our servers.

Q: Do you host international domain names?

A: Yes. We can host any domain name in the world. Just have the current registrar update your record to our name servers.

Q: What credit/debit cards to you accept?

A: We accept: Visa, MasterCard, Discover, American Express, eChecks and PayPal payments.

Q: Can I pay in other currencies?

A: Yes. You can pay in the following currencies: US Dollar, Canadian Dollar, Euro, Pound Sterling and Yen.

Q: What happens if I change my credit / debit card?

A: You must log into your PayPal account and update your information before your next payment is due. Click here to Login to PayPal.

Q: Is it safe to put my personal information and credit / debit card information on your website?

A: Yes. You can have confidence that we have taken every measure to protect your information. Your transactions on our servers are all done with the latest in security technology. Your personal information is submitted through our secure server and will not be given to any other companies. Your payment information is submitted and stored on PayPal's secure servers.

Q: Can I pay monthly?

A: Yes. Unlike many other hosts who advertise low monthly rates that are only available if you pay for years of service in advance we offer low monthly payments on all of our packages.

Q: Can I pay by check or money order?

A: You can pay by eCheck but we do  not accept checks and money orders at this time.

Q: What form of payment do you accept?

A: We accept: Visa, MasterCard, Discover, American Express, eChecks and PayPal payments.

Q: Are there any hidden charges that I should know about?

A: No. There are absolutely no hidden charges guaranteed.

Q: Do you offer a 30 day refund policy?

A: Yes. If you are not completely satisfied with our service we will refund your money minus any processing or installation fees.